Thursday, April 7, 2011

2011 Carlisle Service Customer Sentiment Survey

In this week’s blog I am going to ask you all to starting thinking about one of the topics that will be covered at the upcoming NASB and NAPB in Denver – What is important to our customers when choosing who repairs and maintains their vehicles?

We surveyed over 2,000 consumers across 26 factors. Print out the list below, write down how you think customers rank them in order of importance (1 = highest importance; rank sequence can cross between sections, so only enter each rank once), and send us your sheet (Attention: Brianne; fax: 978-318-0642 or email: bholmbeck@carlisle-co.com). We will look at these and a lot more in detail in Denver, where you can see how well you do!

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